REFUNDS & CANCELLATIONS
REFUND & CANCELLATION POLICY
Effective Date: January 1, 2026
SUBSCRIPTION SERVICES
Customers may cancel subscription services at any time.
Cancellations stop future billing cycles.
Previously billed subscription fees are generally non-refundable unless otherwise required by law.
Access to subscription services may remain active until the end of the current billing period.
CONSULTING & TECHNICAL SERVICES
Due to the time-based nature of consulting and technical services:
Completed work and time already performed are non-refundable.
Refund requests for unresolved service issues will be reviewed on a case-by-case basis.
PROJECT SERVICES
For custom projects:
Deposits may be non-refundable once work has begun.
Partial refunds may be issued depending on project progress and incurred costs.
CHARGEBACKS
Customers agree to contact us before initiating a payment dispute or chargeback so we can attempt to resolve the issue directly.
CONTACT
For billing questions or cancellation requests:
Saint Media Group LLC
Contact our team through the Support page.